William400 said:
Hi
If you are in Verbose mode and open the 3CXPhonesystem.trace.log you should be able to an INIVITE of the original call.
Once found if you move downwards you will note that till routing to 888 takes place the SDP declaration shall state PCM for codecs. As soon as 888 routing started you will find a REINVITE taking place that will with IMAGE in the SDP. Thats the t38 kicking in.
If however, you are receiving faxes on an ATA / FXS device then the story may change. Please post the 3CXphonestem.log and trace.log so we can give you more specific replies
Okay I just did a fax call - here are the logs (btw i have upgraded to the lastest beta) - the trace.log file is empty
14:38:50.894|.\CallMgr.cpp(1174)|Log2||LoadLicenceInfo:[CM501010]: License Info: Load Failed<br>
14:38:50.956|.\SLServer.cpp(964)|Error1||??:Unknown system [DBProvider] tries to connect!<br>
14:38:51.206|.\CallMgr.cpp(231)|Log2|CallManager|CallMgr::Initialize:[CM501001]: Start 3CX PhoneSystem Call Manager<br>
14:38:51.206|.\CallMgr.cpp(232)|Log2|CallManager|CallMgr::Initialize:[CM501002]: Version: 7.1.5806.0<br>
14:38:51.222|.\CallCtrl.cpp(21)|Log2||CallCtrl::thread:[CM501007]: *** Started Calls Controller thread ***<br>
14:38:51.238|.\CallMgr.cpp(814)|Log2|CallManager|CallMgr::findLocalIPs:[CM501006]: Default Local IP address: [10.52.22.1]<br>
14:38:52.924|.\StunClient.cpp(354)|Log2|STUN|StunClient:
nInitTests:[CM506001]: STUN request to resolve SIP external IP
ort mapping is sent to STUN server 75.101.138.128:3478 over Transport 10.52.22.1:5060<br>
14:38:53.136|.\StunClient.cpp(133)|Log2|STUN|StunClient:
rocess:[CM506002]: Resolved SIP external IP
ort (69.85.240.178:5060) on Transport 10.52.22.1:5060<br>
14:38:53.136|.\MSInterface.cpp(734)|Log2||MediaServerConnected:[CM112000] Media Server is connected<br>
14:38:53.152|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Connected to TMOB-TEST01:5482/CallManager at 127.0.0.1:5482 ***<br>
14:38:53.183|.\StunClient.cpp(107)|Error1|STUN|StunClient:
rocess:[CM306003]: SIP IP
ort mapping (69.85.240.178:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (69.85.240.178:1906 resolved by STUN server 69.0.208.27<br>
14:39:00.912|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:
[email protected]:40600;rinstance=d8e4db327c61f7d2/9999]<br>
14:39:01.162|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*
[email protected]:40000;rinstance=ab1cd971010efc59/*0]<br>
14:39:01.162|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*
[email protected]:40000;rinstance=bae8b0ea4abb628b/*1]<br>
14:39:01.287|.\CallMgr.cpp(947)|Log2|CallManager|CallMgr:
nAddIPs:IP(s) added:[10.52.22.1]<br>
14:39:15.552|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
14:42:12.043|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Server started ***<br>
14:42:12.043|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Server shut down ***<br>
14:42:12.043|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Exit Listen ***<br>
14:42:12.463|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*0: a contact is unregistered. Contact(s): []<br>
14:42:12.479|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*1: a contact is unregistered. Contact(s): []<br>
14:42:12.993|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*0: a contact is unregistered. Contact(s): []<br>
14:42:12.993|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*1: a contact is unregistered. Contact(s): []<br>
14:42:16.497|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.9999: a contact is unregistered. Contact(s): []<br>
14:42:16.995|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.9999: a contact is unregistered. Contact(s): []<br>
14:42:18.490|.\VExtMgr.cpp(93)|Log2|DataBase|FaxCfg::updateContact:[CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone<br>
14:42:18.989|.\VExtMgr.cpp(93)|Log2|DataBase|FaxCfg::updateContact:[CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone<br>
14:42:19.845|.\MSInterface.cpp(734)|Log2||MediaServerConnected:[CM112000] Media Server is connected<br>
14:42:22.042|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
14:42:29.624|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*
[email protected]:40000;rinstance=da8817f9f54c2b43/*0]<br>
14:42:29.735|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*
[email protected]:40000;rinstance=99dfc915e704cdd6/*1]<br>
14:42:32.987|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:
[email protected]:40600;rinstance=3325e768d6160e74/9999]<br>
14:45:44.823|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:
[email protected]:5060/1000]<br>
14:47:21.563|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
14:47:42.565|.\SLServer.cpp(964)|Error1||??:Unknown system [3CXAssistantServer] tries to connect!<br>
14:52:21.474|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
14:57:21.451|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
14:58:52.018|.\StunClient.cpp(354)|Log2|STUN|StunClient:
nInitTests:[CM506001]: STUN request to resolve SIP external IP
ort mapping is sent to STUN server 75.101.138.128:3478 over Transport 10.52.22.1:5060<br>
14:58:52.127|.\StunClient.cpp(107)|Error1|STUN|StunClient:
rocess:[CM306003]: SIP IP
ort mapping (69.85.240.178:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (69.85.240.178:1959 resolved by STUN server 69.0.208.27<br>
15:01:32.008|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Exit Listen ***<br>
15:01:32.008|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Server started ***<br>
15:01:32.008|.\SLServer.cpp(853)|Log2|MediaServer|MediaServerReporting::Service:*** Server shut down ***<br>
15:01:32.476|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*0: a contact is unregistered. Contact(s): []<br>
15:01:32.491|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*1: a contact is unregistered. Contact(s): []<br>
15:01:32.990|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*0: a contact is unregistered. Contact(s): []<br>
15:01:32.990|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.*1: a contact is unregistered. Contact(s): []<br>
15:01:36.186|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.9999: a contact is unregistered. Contact(s): []<br>
15:01:36.685|.\Extension.cpp(384)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.9999: a contact is unregistered. Contact(s): []<br>
15:01:38.073|.\VExtMgr.cpp(93)|Log2|DataBase|FaxCfg::updateContact:[CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone<br>
15:01:38.571|.\VExtMgr.cpp(93)|Log2|DataBase|FaxCfg::updateContact:[CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone<br>
15:01:40.598|.\MSInterface.cpp(734)|Log2||MediaServerConnected:[CM112000] Media Server is connected<br>
15:01:41.740|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
15:01:49.299|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*
[email protected]:40000;rinstance=11a09d637b2d0f03/*0]<br>
15:01:49.315|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*
[email protected]:40000;rinstance=c46af5960371fe6d/*1]<br>
15:01:52.952|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:
[email protected]:40600;rinstance=9ec9dc262ce88938/9999]<br>
15:06:41.596|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
15:11:41.577|.\VExtMgr.cpp(78)|Log2|DataBase|FaxCfg::updateContact:[CM504008]: Fax Service: registered as sip:
[email protected]:5060 with contact sip:
[email protected]:5100;user=phone<br>
15:12:50.645|.\Line.cpp(328)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:1000<br>
15:12:50.660|.\CallCtrl.cpp(135)|Log2||CallCtrl:
nIncomingCall:[CM503001]: Call(1): Incoming call from unknown@(Ln.10001@pstn) to <sip:
[email protected]:5060><br>
15:12:50.660|.\Line.cpp(1128)|Log2||Line:
rintEndpointInfo:[CM505002]: Gateway:[pstn] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.0, Ch:0) 1.0.1.10] Transport: [sip:10.52.22.1:5060]<br>
15:12:50.676|.\CallCtrl.cpp(295)|Log3||CallCtrl:
nSelectRouteReq:[CM503010]: Making route(s) to <sip:
[email protected]:5060><br>
15:12:50.676|.\CallCtrl.cpp(404)|Log2||CallCtrl:
nSelectRouteReq:[CM503004]: Call(1): Calling: Ext:Ext.1000@[Dev:sip:
[email protected]:5060]<br>
15:12:50.754|.\CallCtrl.cpp(212)|Log3||CallCtrl:
nAnsweredCall:[CM503002]: Call(1): Alerting sip:
[email protected]:5060<br>
15:12:50.754|.\Extension.cpp(964)|Log3||Extension:
rintEndpointInfo:[CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4008 V1.3A 1.0.1.21] Transport: [sip:10.52.22.1:5060]<br>
15:13:03.575|.\CallCtrl.cpp(524)|Log2||CallCtrl:
nLegConnected:[CM503007]: Call(1): Device joined: sip:
[email protected]:5060<br>
15:13:03.575|.\CallCtrl.cpp(524)|Log2||CallCtrl:
nLegConnected:[CM503007]: Call(1): Device joined: sip:
[email protected]:5060<br>
15:14:11.265|.\Call.cpp(768)|Log2||Call::Terminate:[CM503008]: Call(1): Call is terminated<br>
15:14:11.281|.\Call.cpp(768)|Log2||Call::Terminate:[CM503008]: Call(1): Call is terminated<br>
15:15:30.165|.\Extension.cpp(352)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:
[email protected]:5060/1000]<br>