FAX Server and forward fax on different email

Discussion in '3CX Phone System - General' started by davidepet, Oct 17, 2008.

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  1. davidepet

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    Hello everyone,
    on the receiving faxes with 3CX, we must use the Windows Server FAX: and then installing 3CX be made on a workstation running Windows Server?
    You can send faxes to different email addresses?
    In that case, we need a dedicated line for each recipient email?


    Thank you,
    David.
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    hi
    What you can do is the following for now

    use the concept of DID's on your line if you have available:
    Set for example a number of DID's that each forward the call to the fax to email of extension XXX

    1 did will forward to the fax extension which then forwards to email of A
    2nd did will forward to the fax extension which then forwards to email of B

    etc etc

    FOR EXAMPLE:
    So you can publish the following -

    For accounting faxes send to this number 22222221 which is a did associated to the main line number 22222220 that forwards to ext 100 which is accounts@company.com. That fax will go to the user's mailbox that works in your accounts dept
     
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  3. aabbcc

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    Hi there

    I am also trying to receive faxes with 3cx fax server, but failed to get faxes.

    I have a DID number 81234567 which is used to receive faxes. I try to follow the manual, as below.

    1. Voice Mail & Fax delivery settings
    Fax Delivery Settings - set as default, FAX number is 888, and FAX Defult Delivery Address is my own email account.

    2. Configure the DID number
    Go to 'Route FAX Calls' -> 'All Calls'.

    However, it failed to receive faxes.
    Any advice?

    Thank you
     
  4. nb

    nb Support Team
    Staff Member 3CX Support

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    What Are you using to receive faxes? Voip Provider or a Gateway?

    Make and model needs to be specified -
    If it is a VOip Provider there are some Voip Providers that are T38 compliant that work with 3CX.
    You have to check whether the entity you are using understands T38.
     
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  5. aabbcc

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    Thanks for your help, Nicky.

    For the choice between gateway and voip provider, do you mean the selection under the "Source" of the DID number.
    (DID number -> Source -> VOIP Gateway or VOIP Provider).

    Normally, do gateways, such as Patton and Vegastream, support FAX?

    Thanks
     
  6. William400

    William400 Well-Known Member

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    Hi

    Yes, Patton and Vega do support fax.

    They are both reliable brands for faxing be it with analog or BRI / PRI lines.

    NB. If opting for Patton please use foirmware version 4.2 dated March 2008. Do not use any of the more recent firmwares for the time being.
     
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