Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Fax-server extension always busy

Discussion in '3CX Phone System - General' started by MatsW, May 1, 2009.

Thread Status:
Not open for further replies.
  1. MatsW

    Joined:
    Mar 10, 2009
    Messages:
    50
    Likes Received:
    0
    I have 3CX server v7.1.6391.0 with a 3CXPSMINI license installed on a XP Pro host. The fax server has extension 88, and one of my lines is configured to always "Send fax to email of extension" to default fax extension. But when I call the line I always gets busy. The log says

    09:57:59.447 [CM503008]: Call(21): Call is terminated
    09:57:59.432 [CM503008]: Call(21): Call is terminated
    09:57:58.416 [CM503007]: Call(21): Device joined: sip:88@192.168.100.23:5100;user=phone
    09:57:58.369 [CM503007]: Call(21): Device joined: sip:SIP_5FM@85.195.3.109
    09:57:58.338 [CM503002]: Call(21): Alerting sip:88@192.168.100.23:5100;user=phone
    09:57:58.197 [CM503004]: Call(21): Calling: @[Dev:sip:88@192.168.100.23:5100;user=phone]
    09:57:58.182 [CM503010]: Making route(s) to <sip:88@192.168.100.23:5060;user=fax>
    09:57:58.182 [CM505003]: Provider:[NETatONCE privat] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.23:5060]
    09:57:58.135 [CM503001]: Call(21): Incoming call from 084456921@(Ln.10002@NETatONCE privat) to <sip:88@192.168.100.23:5060;user=fax>
    09:57:58.119 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10002 forwards to Fax:88

    I also get busy-tone if I call from a local extension to extension-88

    What could cause the fax-server to even not pick up the line?
     
  2. Borsoock

    Borsoock New Member

    Joined:
    Apr 8, 2007
    Messages:
    149
    Likes Received:
    0
    Hi
    Fax service requires t.38 transmissions. Check if your provider supports FOIP or run wireshark and check INVITEs sent from your provider. Details here:

    http://wiki.3cx.com/Home/technical-documentation-dash/fax-over-ip

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. ciscotech2007

    Joined:
    Jan 27, 2009
    Messages:
    94
    Likes Received:
    0
    Review INBOUND and OUTBOUND fax configuration of 3CX server and modules.

    http://www.3cx.com/manual/3CXPhoneSystemManual7/phone-system67.html
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.