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fax server not working

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georgi0

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hello

i have setup fax server to forward my faxes to our email.
the email is working fine.

the faxes are received with no problem, the other party get OK confirmed report on sending but the fax DOES not forward to our email.

we have lost many fax nad caused trouble to our relations this way, could any one please advice what to do ?

any logs needed please advice.

thanks all.
George
 
For the sake of the ticket please confirm this is inbound Fax to email. No machine or FXS gateway in use.

Are you using T.38 Fax or G711 Pass-through ? does your provider support T.38 if you are using this method.

If using G711 this method can be rather bandwidth intensive, so if you do not have enough at times it could be the cause of the intermittent dropping of Fax's.
 
Hello @georgi0

If you navigate to C:\ProgramData\3CX\Instance1\Data\Fax\Faxes you will see the different folders for FAX. If faxes arrive but are not sent out you should be able to see them in the To Send folder. Also check the activity log at the time of receiving a fax and make sure there are not errors regarding receiving the FAX.
 
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