Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Fax server outgoing email being rejected

Discussion in '3CX Phone System - General' started by Alith7, Jun 23, 2017.

Thread Status:
Not open for further replies.
  1. Alith7

    Joined:
    Jun 14, 2017
    Messages:
    2
    Likes Received:
    0
    I have the fax server set up, it's taking in the faxes fine, generating nice PDF's, and sending them out.
    Should be all great right?

    We have an HP fax machine with Web services, one of them being it's own personal email: ***@hpeprint.com

    We just switched to 3CX from a different system that was handling incoming faxes and emailing to the fax machine with no problems. However, the 3CX's emails are being rejected by the hpeprint mail servers.
    I'm getting this error on bounce back:

    The response from the remote server was:
    550 5.7.1 Command rejected
    Final-Recipient: rfc822; ****@hpeprint.com
    Action: failed
    Status: 5.7.1
    Remote-MTA: dns; onramp01.hpeprint.com. (15.240.34.2, the server for the
    domain hpeprint.com.)
    Diagnostic-Code: smtp; 550 5.7.1 Command rejected
    Last-Attempt-Date: Thu, 22 Jun 2017 09:04:22 -0700 (PDT)​

    any ideas on what might be causing the problem?
    thanks for the help!
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,126
    Likes Received:
    330
  3. Alith7

    Joined:
    Jun 14, 2017
    Messages:
    2
    Likes Received:
    0
    oh wow.
    The saddest part is this has apparently been an issue for over 6 years!

    well, since I doubt 3CX is going to alter their DNS records, and I'm not quite sure if I can change how the outgoing server sends, I think I'll try sending to a forward only email through our main email server.

    I still have a ticket open with support, so I'll see if they have any better solutions.

    Thank you for the find!
     
Thread Status:
Not open for further replies.