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- Dec 16, 2010
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Good morning all,
I am having a small anomaly with the fax server. While I was out on vacation last week, the fax server started acting up. It would answer my fax line as usual, according to the log, would connect the line to my fax extension, fax extension takes over, does it thing and it would send an email with the fax as a pdf attachment. The problem I am having is it is only sending the top portion of the first page of the fax, or it compresses the whole fax down to a 1" strip, or it sends a garbled image. Nothing has changed in the configuration.
EDIT: I should not that we did move offices. We went from a cable connection to a T1 connection. This all happened two weeks ago. The first week on the T1, we were receiving faxes flawlessly. Nothing has changed on the configuration on either the 3cx or Grandstream 4104. I am lost. I have rebooted everything, tries setting 3cx to email the fax to a different email address, and it still sends a garbles fax.
Does anyone have any ideas?
Thanks!
Nick
I am having a small anomaly with the fax server. While I was out on vacation last week, the fax server started acting up. It would answer my fax line as usual, according to the log, would connect the line to my fax extension, fax extension takes over, does it thing and it would send an email with the fax as a pdf attachment. The problem I am having is it is only sending the top portion of the first page of the fax, or it compresses the whole fax down to a 1" strip, or it sends a garbled image. Nothing has changed in the configuration.
EDIT: I should not that we did move offices. We went from a cable connection to a T1 connection. This all happened two weeks ago. The first week on the T1, we were receiving faxes flawlessly. Nothing has changed on the configuration on either the 3cx or Grandstream 4104. I am lost. I have rebooted everything, tries setting 3cx to email the fax to a different email address, and it still sends a garbles fax.
Does anyone have any ideas?
Thanks!
Nick