FAX to PDF via SIP trunk

Discussion in '3CX Phone System - General' started by SB67, Sep 24, 2008.

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  1. SB67

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    Hello,

    I have tried everything but I couldn't get it working.
    We are using SIP trunk only and I'm trying to receive fax on the 3CX as PDF.
    The FAX calls terminated after 1-2 seconds.
    any idea ?????

    22:44:31.476 MediaServerReporting::RTPReceiver [MS105000] C:21.2: No RTP packets were received:remoteAddr=212.199.251.250:10008,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7200
    22:44:31.376 Call::Terminate [CM503008]: Call(21): Call is terminated
    22:44:31.336 Call::Terminate [CM503008]: Call(21): Call is terminated
    22:44:31.296 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
    22:44:30.204 CallCtrl::eek:nLegConnected [CM503007]: Call(21): Device joined: sip:888@212.199.251.250:5100;user=phone
    22:44:30.204 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
    22:44:30.164 CallCtrl::eek:nLegConnected [CM503007]: Call(21): Device joined: sip:722723001@212.199.157.154:5060
    22:44:30.154 CallCtrl::eek:nAnsweredCall [CM503002]: Call(21): Alerting sip:888@212.199.251.250:5100;user=phone
    22:44:30.064 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(21): Calling: @[Dev:sip:888@212.199.251.250:5100;user=phone]
    22:44:30.054 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:888@127.0.0.1:5060;user=fax]
    22:44:30.054 Line::printEndpointInfo [CM505003]: Provider:[722723001] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:212.199.251.250:5060]
    22:44:30.054 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
    22:44:29.784 CallCtrl::eek:nIncomingCall [CM503001]: Call(21): Incoming call from 046271217@(Ln.3001@722723001) to [sip:888@127.0.0.1:5060;user=fax]
    22:44:29.533 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
     
  2. mobycom

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    Having the same problem, 3cx 6.1 running on windows 2008.

    Jeffrey
     
  3. Nick Galea

    Nick Galea Site Admin

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    Ad documented in the manual, inbound fax only works with gateways. It may work with a SIP trunking provider, but fax support from most VOIP providers is flaky

    Further analysis and troubleshooting of voip providers requires a commercial edition as well as support.
     
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  4. mobycom

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    The manual seems to sugest both gateway and voip provider will work?

    But your saying inbound faxes will only work with a pstn or bri gateway, and outbound faxes will work with a sip trunk?

    Jeffrey
     
  5. Powermage

    Powermage New Member

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    Chris, can you clear out somthing:

    Fax inbound through SIP provider is DISABLED or NOT SUPPORTED ?
     
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