FAX to PDF via SIP trunk

[SB67]

Hello,

I have tried everything but I couldn't get it working.
We are using SIP trunk only and I'm trying to receive fax on the 3CX as PDF.
The FAX calls terminated after 1-2 seconds.
any idea ?????

22:44:31.476 MediaServerReporting::RTPReceiver [MS105000] C:21.2: No RTP packets were received:remoteAddr=212.199.251.250:10008,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7200
22:44:31.376 Call::Terminate [CM503008]: Call(21): Call is terminated
22:44:31.336 Call::Terminate [CM503008]: Call(21): Call is terminated
22:44:31.296 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
22:44:30.204 CallCtrl:nLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5100;user=phone
22:44:30.204 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
22:44:30.164 CallCtrl:nLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060
22:44:30.154 CallCtrl:nAnsweredCall [CM503002]: Call(21): Alerting sip:[email protected]:5100;user=phone
22:44:30.064 CallCtrl:nSelectRouteReq [CM503004]: Call(21): Calling: @[Dev:sip:[email protected]:5100;user=phone]
22:44:30.054 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060;user=fax]
22:44:30.054 Line:rintEndpointInfo [CM505003]: Provider:[722723001] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:212.199.251.250:5060]
22:44:30.054 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888
22:44:29.784 CallCtrl:nIncomingCall [CM503001]: Call(21): Incoming call from 046271217@(Ln.3001@722723001) to [sip:[email protected]:5060;user=fax]
22:44:29.533 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:3001 forwards to Fax:888

 

[mobycom]

Having the same problem, 3cx 6.1 running on windows 2008.

Jeffrey

 

[Nick Galea]

Ad documented in the manual, inbound fax only works with gateways. It may work with a SIP trunking provider, but fax support from most VOIP providers is flaky

Further analysis and troubleshooting of voip providers requires a commercial edition as well as support.

 

[mobycom]

Ad documented in the manual, inbound fax only works with gateways. It may work with a SIP trunking provider, but fax support from most VOIP providers is flaky

Further analysis and troubleshooting of voip providers requires a commercial edition as well as support.

The manual seems to sugest both gateway and voip provider will work?

3CX Fax Server integrates with the Microsoft Network Fax server service by installing a T38 driver. This T38 fax driver talks to the 3CX Fax server which sends out the fax via the VOIP Gateway or VOIP provider.
Receiving faxes overview
The receiving of faxes is completely handled by 3CX Fax Server. Faxes are forwarded to the 3CX Fax Server which receives the fax, converts it to PDF and then emails the fax to the configured email address. You will need to dedicate a DID or line to fax and route all calls on this line to the 3CX Fax Server extension

But your saying inbound faxes will only work with a pstn or bri gateway, and outbound faxes will work with a sip trunk?

Jeffrey

 

[Powermage]

Chris, can you clear out somthing:

Fax inbound through SIP provider is DISABLED or NOT SUPPORTED ?