Feature Request: Call Forward Management directly from (desk)phone

Discussion in 'Ideas' started by mmisolution, Jan 18, 2017.

Feature Request: Call Forward Management directly from (desk)phone 5 5 9votes
5/5, 9 votes

  1. mmisolution

    Joined:
    Jan 18, 2017
    Messages:
    5
    Likes Received:
    0
    There is no way to manage the call forward directly from the phone (eg yealink) to a desired ext. or external number (let's say for day off or specific need of the user)
    -------------------------------------------------------------------------
    I explain:
    A lot of user just equiped with a (desk)phone without access to a computer with softphone for the extension management (and it is not the job of the IT staff)

    These users should be able, DIRECTLY from the (desk)phone //yealink phones by the way// to manage themself the way they use the phone by enabling/disabling call forward to a given extension (or a specific number of their own) .
    -------------------------------------------------------------------------
    There is no dial code and the use of the "status" feature is not really simple for "dumb" users

    This is clearly a BASIC feature we can found in many system, please HELP !!
     
  2. mettabot

    Joined:
    Feb 2, 2016
    Messages:
    2
    Likes Received:
    0
    You can restore this functionality in the template.


    bw.feature_key_sync=1

    Find above,and change it to

    bw.feature_key_sync=0
     
  3. actbig

    Joined:
    Nov 20, 2015
    Messages:
    24
    Likes Received:
    9
    for all IP phones there is just a way to change the Status by dialing the voice recorder and change the status there or by dial code *3 (if not changed to another value).
    But yes, it is not possible to change the forward number on the ip phone, too.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. mmisolution

    Joined:
    Jan 18, 2017
    Messages:
    5
    Likes Received:
    0
    Dear mettabot,

    I hope you're right !
    I'll do the test this week and give you feedback as soon it's done.
     
  5. mmisolution

    Joined:
    Jan 18, 2017
    Messages:
    5
    Likes Received:
    0
    Dear mettabot,

    I made the test, this is not heaven but this really helps me !!!

    Thanks a lot.

    Hope 3CX will consider this feature !
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    6,016
    Likes Received:
    421
    please note that changing this value and template customisation might affect the DND syncing between the PBX and the phone (you might be DNDed on the phone but not on the PBX) , and it might also affect your reporting as well if this feature sync is disabled in certain scenarios. If you are okay with knowing this then proceed as you wish
     
  7. accentlogic

    accentlogic New Member

    Joined:
    Nov 14, 2013
    Messages:
    174
    Likes Received:
    72
    When replacing Polycom phone based systems this is my biggest issue - users lose the ability to set forwarding on/off/no answer and the forwarding number on their desk phone.
     
  8. voiptoys

    voiptoys Active Member

    Joined:
    Feb 13, 2013
    Messages:
    730
    Likes Received:
    126
    A VAD extension could be configured as a BLF on the phone (or simply dial the VAD extension directly). When pressed, the VAD could prompt the user for their desired presence, and optionally ask for the desired forwarding extension (based on the presence selected). If the extension's presence is NOT currently "Available" when the BLF is pressed (or VAD extension dialed), it could remove the forwarding rule, and set the extension back to available.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...