Feature Request: Change voicemail announcement for Group Mailbox (Queue, Ring Group)

Discussion in 'Ideas' started by MichaelL, Jan 22, 2018.

Feature Request: Change voicemail announcement for Group Mailbox (Queue, Ring Group) 4.9 5 9votes
4.9/5, 9 votes

  1. MichaelL

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    If you create a call queue or ring group, you are able to send callers to a specific group mailbox.
    Recorded messages will be sent by mail to all group members.

    Actually, there is no chance to change the announcement for these mailboxes! Callers hear the standard, not personalized system message.

    Workaround is call forwarding to dummy extension, problem here ist, that you can specify only one recipient for the mail with recorded messages.

    Request: Implement the ability to change the announcement of every group mailbox!
     
    CentrexJ and Michael Groom like this.
  2. Michael Groom

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    I think this is needed and easily fixable
     
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    MichaelL likes this.
  3. info@matic-tec.de

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  4. pitrickzul

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  5. voiptoys

    voiptoys Member

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    We took a somewhat different approach to Group Voicemail in our 3CX Voicemail Manager product. In our case, you create a team (dummy) extension that is voicemail enabled, then you list the members of the team. When a voicemail is received in this voicemail box (from a queue, ring group, or dialed directly), the actual voicemail is propagated to the team member's voicemail boxes. The result is that you see your MWI light up, and the voicemail is treated like any other voicemail (forwarded as an attachment to an email for example). Because this team extension is a normal extension, you can record whatever prompt(s) you choose, just like any other voicemail box.

    This works for any purpose you choose, not just exclusively for queues or ring groups. For example, if you are a manager of a team, perhaps you have a regularly scheduled Monday team meeting. But as the manager you wake up Monday morning with the flu. You could call the team voicemail and explain that the meeting is cancelled, and it would instantly propagate to all your team members voicemail box and email.

    Alternatively, maybe the CEO wants to thank the entire company for a successful 1st quarter. He could send an email, or pull everyone into a huge meeting in a conference room, or setup a massive conference call, but wouldn't it be easier to leave a carefully crafted voicemail in the "company wide" voicemail box. I think the voicemail approach offers a much more personal message than a sterile email, and isn't nearly as disruptive as a meeting or conference call. This way, EVERYONE gets the message, and not just those people available to attend a meeting.
     
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  6. MichaelL

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    upload_2018-3-28_9-49-39.png
    Sounded perfect to me and I tried this:

    I´ve created a "Ring group" with some testmembers and added the own mailbox as destination for no answer. But as you cann see in the screenshot, it does not behave like you described it should do.

    Can you see my mistake here?
     
  7. MichaelL

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    Found my mistake......
    You are talking about your 3rd Party solution....:-(
     
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  8. craigreilly

    craigreilly Well-Known Member

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    This is sorely needed.
     
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