Feature Request: Digital Receptionist - Invalid Input Loop

Discussion in 'Ideas' started by Andreas Ioannides, Feb 2, 2017.

Feature Request: Digital Receptionist - Invalid Input Loop 5 5 1votes
5/5, 1 vote

  1. Andreas Ioannides

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    Dear development team,

    The Digital Receptionist of v.15 allows the call to time out after x minutes when no input is entered.

    However, when the input is invalid and if the option "Repeat Prompt" is selected, then a possibility denial of service exists.

    If the user repeatedly enters invalid input, the Digital Receptionist will repeat the prompt indefinitely.

    A countermeasure is to allow the configuration of certain amount of retries when repeating the prompt.

    Regards,
    AI