Implemented feature request - force call recordings

Discussion in 'Ideas' started by itsadamr, Nov 9, 2017.

Implemented feature request - force call recordings 4.9 5 55votes
4.9/5, 55 votes

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  1. itsadamr

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    Hello,

    I'm utilizing 3cx in a call center scenario and we've found that users have the ability to turn off call recording through the 3cx client. This is a problem for us as we need all calls to be recorded from the corporate phone system. Please give admins an option to disable control of call recordings for users.

    Thanks
     
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  2. the60

    the60 New Member

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    WHAT????
     
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  3. Silly English Kniggit

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    Yes, yes, a thousand times yes. Either for calls based on extn, or based on a call flow such as a queue they came through. We get asked this a lot - we've lost business because we'd have to buy additional 3rd party recorder as well as 3cx.
     
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  4. the60

    the60 New Member

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    I need to see this. I know that if a call is recorded, the app record light is "lit", but had no idea that it can be turned off. Have you checked rights?
     
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  5. Silly English Kniggit

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    Behaviour differs slightly across versions of PBX and 3CXPhone. The record button on 3CXPhone doesn't always light. Pressing it during recording always used to stop the recording, now it pauses it and if resumed the PBX inserts blank space (for PCI compliance). I have seen instances where pressing the button during auto-recording does not stop recording - but this is not the designed and stated behaviour. IIRC this was a newer client and slightly older PBX. YMMV - I suggest you test with your own system before relying on the outcome.

    IMPORTANT - we need an OPTION to change the behaviour, NOT for the behaviour change to be hard coded by 3CX. Too many people rely on this working as it does now to just change that.
     
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  6. lee3cxp

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    Would love to see this feature as well: uphold whatever admin selected for recording. If admin selected to record all the time, this should not be overriden by an agent. Agent can stop recording for him/herself but not affect the server recording mechanism.
     
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  7. drives1

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  8. Eli55

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    We need this feature too. Users have been turning off recording buttons.
     
  9. igor.snezhko

    igor.snezhko Active Member

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    We need this urgently.
     
  10. nitrox

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    i need it as well
     
  11. Anas_xrt

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    Need it as well. :)
     
  12. jhonku

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    We had to move to another softphone in some environments which needs to record 100% of calls.
     
  13. 3ctech

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    We have multiple customers that require calls to be recorded unconditionally and the users are stopping them. There needs to be 3 option. 1 record all calls unconditionally. 2. Allow users to start stop if required. 3. Disable call recording.
     
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  14. Serisha

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    Please could this feature be added? We need it in call center environment and all calls need to be recorded, without the option of the users being able to stop them.
     
  15. Heinrich Hanekom

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    UE@Work, MMDTerry and JCLloyd like this.
  16. Techno2018

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    We really need the ability to on a user by user basis turn off the ability for them to stop and restart recordings.

    +1!
     
  17. JCLloyd

    JCLloyd New Member

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  18. jivetel

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    We need this as well.
     
  19. Marc de Moor

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    We need this as well....
     
  20. SouthwestCommunications

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    There needs to be 3 options. 1 record all calls unconditionally. 2. Allow users to start stop if required. 3. Disable call recording.
     
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