Feature Request

Discussion in 'Ideas' started by MRouton, Dec 7, 2016.

Feature Request 5 5 2votes
5/5, 2 votes

  1. MRouton

    Dec 7, 2016
    Likes Received:
    Need the ability to hide extensions for Ring Groups, Paging Groups, Call Queues and Digital Receptionist/IVR from the company address book just like a normal extension can be hidden. All of these group extensions are typically not for use by users. Internal users will try to dial the Digital receptionist and ring group extensions and interrupt the normal work flow of customers trying to call into the company.
    Also, if the group/queue extension could be associated with a particular group just like a user extension then those group/queue extensions could be made available to only the users who were allowed to use them.
    In addition, those groups/queues simply clutter up the company address book with extensions that most people are never going to use or more importantly should Not be using.