- Joined
- Nov 6, 2012
- Messages
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Hi,
when I receive an inbound call, and I pick up the phone, it takes 2-3 seconds before I hear the caller. This is pretty frustrating because if you say hello when you pick up, the caller won't hear it.
I looked in the logs, and seen some errors, but not sure if they are 'normal'. These is the log of a recent call:
The inbound call route is like this: Inbound call -> ext 300 (IVR) -> ext 251 (call queue)
Anyone an idea if I can fix this 'lag'. During conversation, there isn't any problem. It's just the 2-3 seconds of silence that bothers me.
Thanks!
when I receive an inbound call, and I pick up the phone, it takes 2-3 seconds before I hear the caller. This is pretty frustrating because if you say hello when you pick up, the caller won't hear it.
I looked in the logs, and seen some errors, but not sure if they are 'normal'. These is the log of a recent call:
Code:
25-01-2013 09:36:28.706 Leg L:71.1[Line:10000<<3227588780] is terminated: Cause: BYE from PBX
25-01-2013 09:36:28.706 [CM503008]: Call(C:71): Call is terminated
25-01-2013 09:36:28.706 [CM503023]: Call(C:71): Call recording is stopped, audio file: C:\ProgramData\3CX\Data\Recordings\602\[Priv%C3%A9%3A3227588780]_3227588780-602_20130125093523(71).wav
25-01-2013 09:36:28.705 Leg L:71.4[Extn] is terminated: Cause: BYE from 192.168.1.200:5060
25-01-2013 09:36:11.240 Currently active calls - 1: [71]
25-01-2013 09:35:39.238 Currently active calls - 1: [71]
25-01-2013 09:35:25.170 Leg L:76.1[Queue] is terminated: Cause: BYE from PBX
25-01-2013 09:35:25.169 Leg L:76.2[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 192.168.1.200:5060
25-01-2013 09:35:25.169 [CM503020]: Call(C:76): Normal call termination. Call originator: Queue:251. Reason: Not available
25-01-2013 09:35:25.169 Call to T:Extn:604@[Dev:sip:[email protected]:5060] from L:76.1[Queue] failed, cause: Cause: 480 Temporarily not available/INVITE from 192.168.1.200:5060
25-01-2013 09:35:25.169 [CM503003]: Call(C:76): Call to <sip:[email protected]:5060> has failed; Cause: 480 Temporarily not available/INVITE from 192.168.1.200:5060
25-01-2013 09:35:23.734 [CM503022]: Call(C:71): Call recording is started, audio file: C:\ProgramData\3CX\Data\Recordings\602\[Priv%C3%A9%3A3227588780]_3227588780-602_20130125093523(71).wav
25-01-2013 09:35:23.732 Leg L:71.3[Queue] is terminated: Cause: BYE from 127.0.0.1:5488
25-01-2013 09:35:23.526 [CM503007]: Call(C:71): Extn:602 has joined, contact <sip:[email protected]:5060>
25-01-2013 09:35:23.525 L:71.4[Extn] has joined to L:71.1[Line:10000<<3227588780]
25-01-2013 09:35:23.496 Leg L:73.1[Queue] is terminated: Cause: BYE from PBX
25-01-2013 09:35:23.496 [CM503008]: Call(C:73): Call is terminated
25-01-2013 09:35:23.495 Leg L:73.2[Extn] is terminated: Cause: BYE from 192.168.1.200:5060
25-01-2013 09:35:20.666 Leg L:74.2[Extn] is terminated: Cause: 487 Request Cancelled/INVITE from 192.168.1.200:5060
25-01-2013 09:35:20.666 [CM503003]: Call(C:74): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Cancelled/INVITE from 192.168.1.200:5060
25-01-2013 09:35:20.567 Leg L:72.2[Extn] is terminated: Cause: 487 Request Cancelled/INVITE from 192.168.1.200:5060
25-01-2013 09:35:20.567 [CM503003]: Call(C:72): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Cancelled/INVITE from 192.168.1.200:5060
25-01-2013 09:35:20.080 [CM503025]: Call(C:71): Calling T:Extn:602@[Dev:sip:[email protected]:5060] for L:71.1[Line:10000<<3227588780]
25-01-2013 09:35:20.077 [CM505003]: Provider:[Localphone (+3238081155)] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Vox Callcontrol] PBX contact: [sip:[email protected]:5060]
25-01-2013 09:35:20.077 [CM503008]: Call(C:74): Call is terminated
25-01-2013 09:35:20.076 Leg L:74.1[Queue] is terminated: Cause: CANCEL from 127.0.0.1:5488
25-01-2013 09:35:20.076 [CM503008]: Call(C:72): Call is terminated
25-01-2013 09:35:20.075 Leg L:72.1[Queue] is terminated: Cause: CANCEL from 127.0.0.1:5488
25-01-2013 09:35:19.872 [CM503007]: Call(C:73): Extn:602 has joined, contact <sip:[email protected]:5060>
25-01-2013 09:35:19.872 [CM503007]: Call(C:73): Queue:251 has joined, contact <sip:[email protected]:5488>
25-01-2013 09:35:19.871 L:73.2[Extn] has joined to L:73.1[Queue]
25-01-2013 09:35:16.721 [CM503025]: Call(C:76): Calling T:Extn:604@[Dev:sip:[email protected]:5060] for L:76.1[Queue]
25-01-2013 09:35:16.672 [CM503027]: Call(C:76): From: Queue:251 ("Prive lijn:Privé:3227588780" <sip:[email protected]:5060>) to T:Extn:604@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:16.672 [CM503004]: Call(C:76): Route 1: from L:76.1[Queue] to T:Extn:604@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:16.671 [CM503001]: Call(C:76): Incoming call from Queue:251 to <sip:[email protected]:5060>
25-01-2013 09:35:15.166 Leg L:75.1[Queue] is terminated: Cause: BYE from PBX
25-01-2013 09:35:15.166 Leg L:75.2[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 192.168.1.200:5060
25-01-2013 09:35:15.165 [CM503020]: Call(C:75): Normal call termination. Call originator: Queue:251. Reason: Not available
25-01-2013 09:35:15.165 Call to T:Extn:604@[Dev:sip:[email protected]:5060] from L:75.1[Queue] failed, cause: Cause: 480 Temporarily not available/INVITE from 192.168.1.200:5060
25-01-2013 09:35:15.165 [CM503003]: Call(C:75): Call to <sip:[email protected]:5060> has failed; Cause: 480 Temporarily not available/INVITE from 192.168.1.200:5060
25-01-2013 09:35:07.236 Currently active calls - 1: [71]
25-01-2013 09:35:06.671 [CM503025]: Call(C:75): Calling T:Extn:604@[Dev:sip:[email protected]:5060] for L:75.1[Queue]
25-01-2013 09:35:06.669 [CM503025]: Call(C:74): Calling T:Extn:601@[Dev:sip:[email protected]:5060] for L:74.1[Queue]
25-01-2013 09:35:06.666 [CM503025]: Call(C:73): Calling T:Extn:602@[Dev:sip:[email protected]:5060] for L:73.1[Queue]
25-01-2013 09:35:06.663 [CM503025]: Call(C:72): Calling T:Extn:603@[Dev:sip:[email protected]:5060] for L:72.1[Queue]
25-01-2013 09:35:06.624 [CM503027]: Call(C:75): From: Queue:251 ("Prive lijn:Privé:3227588780" <sip:[email protected]:5060>) to T:Extn:604@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.624 [CM503004]: Call(C:75): Route 1: from L:75.1[Queue] to T:Extn:604@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.624 [CM503027]: Call(C:74): From: Queue:251 ("Prive lijn:Privé:3227588780" <sip:[email protected]:5060>) to T:Extn:601@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.624 [CM503004]: Call(C:74): Route 1: from L:74.1[Queue] to T:Extn:601@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.624 [CM503027]: Call(C:73): From: Queue:251 ("Prive lijn:Privé:3227588780" <sip:[email protected]:5060>) to T:Extn:602@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.624 [CM503004]: Call(C:73): Route 1: from L:73.1[Queue] to T:Extn:602@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.623 [CM503027]: Call(C:72): From: Queue:251 ("Prive lijn:Privé:3227588780" <sip:[email protected]:5060>) to T:Extn:603@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.623 [CM503004]: Call(C:72): Route 1: from L:72.1[Queue] to T:Extn:603@[Dev:sip:[email protected]:5060]
25-01-2013 09:35:06.622 [CM503001]: Call(C:75): Incoming call from Queue:251 to <sip:[email protected]:5060>
25-01-2013 09:35:06.619 [CM503001]: Call(C:74): Incoming call from Queue:251 to <sip:[email protected]:5060>
25-01-2013 09:35:06.615 [CM503001]: Call(C:73): Incoming call from Queue:251 to <sip:[email protected]:5060>
25-01-2013 09:35:06.611 [CM503001]: Call(C:72): Incoming call from Queue:251 to <sip:[email protected]:5060>
25-01-2013 09:35:06.293 Leg L:71.2[Ivr] is terminated: Cause: BYE from 127.0.0.1:40600
25-01-2013 09:35:06.087 [CM503007]: Call(C:71): Queue:251 has joined, contact <sip:[email protected]:5488>
25-01-2013 09:35:06.085 L:71.3[Queue] has joined to L:71.1[Line:10000<<3227588780]
25-01-2013 09:35:05.933 [CM503025]: Call(C:71): Calling T:Queue:251@[Dev:sip:[email protected]:5488] for L:71.1[Line:10000<<3227588780]
25-01-2013 09:35:05.881 [CM503027]: Call(C:71): From: Line:10000<<3227588780 ("Privé:3227588780" <sip:[email protected]:5060>) to T:Queue:251@[Dev:sip:[email protected]:5488]
25-01-2013 09:35:05.881 [CM503004]: Call(C:71): Route 1: from L:71.1[Line:10000<<3227588780] to T:Queue:251@[Dev:sip:[email protected]:5488]
25-01-2013 09:35:05.881 [CM505003]: Provider:[Localphone (+3238081155)] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Vox Callcontrol] PBX contact: [sip:[email protected]:5060]
25-01-2013 09:34:53.173 [CM503007]: Call(C:71): Ivr:300 has joined, contact <sip:[email protected]:40600>
25-01-2013 09:34:53.173 [CM503007]: Call(C:71): Line:10000<<3227588780 has joined, contact <sip:[email protected]:5060>
25-01-2013 09:34:53.172 L:71.2[Ivr] has joined to L:71.1[Line:10000<<3227588780]
25-01-2013 09:34:53.018 [CM503025]: Call(C:71): Calling T:Ivr:300@[Dev:sip:[email protected]:40600;rinstance=b7444e79b0e26ca9] for L:71.1[Line:10000<<3227588780]
25-01-2013 09:34:53.013 [CM503027]: Call(C:71): From: Line:10000<<3227588780 ("Privé:3227588780" <sip:[email protected]:5060>) to T:Ivr:300@[Dev:sip:[email protected]:40600;rinstance=b7444e79b0e26ca9]
25-01-2013 09:34:53.013 [CM503004]: Call(C:71): Route 1: from L:71.1[Line:10000<<3227588780] to T:Ivr:300@[Dev:sip:[email protected]:40600;rinstance=b7444e79b0e26ca9]
25-01-2013 09:34:53.013 [CM505003]: Provider:[Localphone (+3238081155)] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Vox Callcontrol] PBX contact: [sip:[email protected]:5060]
25-01-2013 09:34:53.012 [CM503001]: Call(C:71): Incoming call from Line:10000<<3227588780 to <sip:[email protected]:5060>
25-01-2013 09:34:53.012 Line limit check: Current # of calls for line Lc:10000(@Localphone (+3238081155)[<sip:[email protected]:5060>]) is 1; limit is 4
25-01-2013 09:34:52.867 [CM503012]: Inbound any hours rule (Privé) for 10000 forwards to DN:300
The inbound call route is like this: Inbound call -> ext 300 (IVR) -> ext 251 (call queue)
Anyone an idea if I can fix this 'lag'. During conversation, there isn't any problem. It's just the 2-3 seconds of silence that bothers me.
Thanks!