First setup troubles

Discussion in '3CX Phone System - General' started by bp529, Sep 20, 2017.

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  1. bp529

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    I am setting up my first test deployment of 3CX. I am knowledgeable in IT and networking, but I cannot get a single thing to work. This is a simple setup with local extensions and no external SIP provider.

    Installed 3CX for Windows version 15.5.3849.1.
    Configured Firewall
    Created 3 extensions for Soft Phone use
    Downloaded the latest Soft Phone Clients

    I cannot get a single soft phone to register on the LAN. The clients all say that I am not on the latest version, but there are no upgrades left to do.
     
  2. Saqqara

    Saqqara Well-Known Member

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    Do you send the welcome email, which contains the config for the 3cx client and the link to the latest client
     
  3. bp529

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    Yes. Downloaded from the Welcome Message links. When I load the configuration file attached to the email. It configures and gives me the incompatible version message. This is on iOS, Mac OS and Windows Clients.
     
  4. bp529

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    The server sees the incoming connection from the clients. See attached photos.
     

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  5. Saqqara

    Saqqara Well-Known Member

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    Within the console, click on the update icon in the middle of the screen on the right and do any updates
     
  6. bp529

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    Figured it out. Had another service utilizing port 5060. Shut it down and everything connected.
     
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