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For some reason I can't make calls or receive external calls

Discussion in 'Windows' started by dabomb, May 8, 2009.

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  1. dabomb

    Joined:
    May 8, 2009
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    Please Help!

    Below are the logs, I ran the firewall checker and it seems that it checked out. Yet I still can't make outgoing or incoming external calls.

    Thanks for any help.


    23:09:54.531 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.3:5060

    23:09:54.531 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.2:5060

    23:09:54.484 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    23:09:54.484 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    23:02:32.672 [CM503008]: Call(30): Call is terminated

    23:02:32.672 [CM503008]: Call(30): Call is terminated

    23:02:08.578 [CM503007]: Call(30): Device joined: sip:999@127.0.0.1:40600;rinstance=40ad359e2a25ece5

    23:02:08.563 [CM503007]: Call(30): Device joined: sip:101@192.168.16.102:4637;rinstance=3bc527954ccf6e93

    23:02:08.000 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060]

    23:02:08.000 [CM503002]: Call(30): Alerting sip:999@127.0.0.1:40600;rinstance=40ad359e2a25ece5

    23:02:06.813 [CM503004]: Call(30): Calling: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=40ad359e2a25ece5]

    23:02:06.516 [CM503010]: Making route(s) to <sip:999@192.168.16.2:5060>

    23:02:06.500 [CM505001]: Ext.101: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:192.168.16.2:5060]

    23:02:06.500 [CM503001]: Call(30): Incoming call from Ext.101 to <sip:999@192.168.16.2:5060>

    23:01:41.484 [CM503008]: Call(29): Call is terminated

    23:01:41.422 [CM503015]: Call(29): Attempt to reach <sip:17188407150@192.168.16.2:5060> failed. Reason: Not Found

    23:01:41.422 [CM503014]: Call(29): No known route to target: <sip:17188407150@192.168.16.2:5060>

    23:01:40.375 [CM503010]: Making route(s) to <sip:17188407150@192.168.16.2:5060>

    23:01:40.188 [CM505001]: Ext.101: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:192.168.16.2:5060]

    23:01:40.156 [CM503001]: Call(29): Incoming call from Ext.101 to <sip:17188407150@192.168.16.2:5060>

    23:01:33.141 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@192.168.16.102:4637;rinstance=3bc527954ccf6e93/101]

    22:49:54.672 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    22:49:54.672 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    22:49:54.563 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    22:49:54.422 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    22:29:54.390 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    22:29:54.390 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    22:29:54.296 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    22:29:54.296 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    22:09:54.187 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    22:09:54.187 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    22:09:54.093 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    22:09:54.077 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    21:49:54.109 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    21:49:54.109 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    21:49:53.999 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    21:49:53.999 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    21:29:53.888 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    21:29:53.888 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    21:29:53.825 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.2:5060

    21:29:53.825 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.3:5060

    21:29:53.794 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    21:29:53.778 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    21:09:53.716 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.3:5060

    21:09:53.716 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.2:5060

    21:09:53.684 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    21:09:53.684 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    20:49:53.700 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    20:49:53.700 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    20:49:53.638 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.2:5060

    20:49:53.638 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.3:5060

    20:49:53.591 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    20:49:53.591 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    20:29:53.486 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    20:29:53.486 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    20:09:53.392 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    20:09:53.392 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    19:49:53.298 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.3:5060

    19:49:53.283 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.2:5060

    19:49:53.251 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    19:49:53.251 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    19:29:53.205 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    19:29:53.205 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    19:29:53.111 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    19:29:53.111 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    19:09:53.111 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    19:09:53.111 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    19:09:53.048 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.2:5060

    19:09:53.048 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.3:5060

    19:09:53.017 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    19:09:53.017 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    18:49:52.939 [CM506003]: Resolved SIP external IP:port has changed to (96.246.7.166:5060) on Transport 192.168.16.3:5060

    18:49:52.923 [CM506003]: Resolved SIP external IP:port has changed to (68.161.235.79:5060) on Transport 192.168.16.2:5060

    18:49:52.892 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    18:49:52.892 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    18:29:52.873 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    18:29:52.873 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    18:29:52.779 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    18:29:52.779 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    18:10:04.764 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.3:5060

    18:10:04.764 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.2:5060

    18:10:01.748 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.3:5060

    18:10:01.748 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.2:5060

    18:09:58.732 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.3:5060

    18:09:58.732 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.2:5060

    18:09:55.717 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.3:5060

    18:09:55.717 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.16.2:5060

    18:09:52.686 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    18:09:52.686 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    17:49:52.701 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    17:49:52.701 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    17:49:52.607 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    17:49:52.607 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    17:29:52.607 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    17:29:52.607 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27

    17:29:52.514 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.3:5060

    17:29:52.514 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.16.2:5060

    17:09:52.514 [CM306003]: SIP IP:port mapping (68.161.235.79:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (96.246.7.166:5060 resolved by STUN server 69.0.208.27

    17:09:52.514 [CM306003]: SIP IP:port mapping (96.246.7.166:5060) resolved by STUN server 75.101.138.128:3478 differs from the one (68.161.235.79:5060 resolved by STUN server 69.0.208.27
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
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    Hi

    There is the issue:
    Do you configured a gateway and outbound rule?

    Regards
    vali
     
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