Force An Extension To Disconnect

Discussion in '3CX Phone System - General' started by GapManCA, Jun 13, 2016.

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  1. GapManCA

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    In our call center we allow users to Barge In on calls for training purposes. From time to time the extension of a user gets stuck in the system. When we look at the Q-Manager it says the Caller is the users extension and the Callee is Barge IN[]. The only way to disconnect the user, that I know of, is to restart the 3cx services on the server over night.

    Is there not a way to force the disconnection of a extension, or call, from the management console?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    In the management console go to system status/ extensions view.

    There you can see all the extensions and whether they are connected or not.

    Pick the ones you would like to disconnect from the call and click on the disconnect button on the top of the screen.
     
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