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- Dec 28, 2017
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Hi.
I was wanted to see if there is a way to force individual SIP trunks into out of hour or in hours based on a dial code?
At the moment I have two SIP trunks, each sip trunk will go to a different Call Queue during office hours, and a different Digital Receptionist out of office hours. These are for two different business units which keep different hours.
I know I can set the hours on each trunk and have calls route withing those defined times. But i would like to be able to account for when one unit is closed abruptly and the other isn't or if one goes home early etc and needs to change the mode to out of hours.
The dial code can be set to do this for the whole system, but i don't want one unit overriding the other and potentially stopping their call flow.
Can this be achieved? and if not via the SIP trunk could there be another way utilizing Queues/Digital Receptionists and forwarding of extensions?
Thanks in advance, Nathan
I was wanted to see if there is a way to force individual SIP trunks into out of hour or in hours based on a dial code?
At the moment I have two SIP trunks, each sip trunk will go to a different Call Queue during office hours, and a different Digital Receptionist out of office hours. These are for two different business units which keep different hours.
I know I can set the hours on each trunk and have calls route withing those defined times. But i would like to be able to account for when one unit is closed abruptly and the other isn't or if one goes home early etc and needs to change the mode to out of hours.
The dial code can be set to do this for the whole system, but i don't want one unit overriding the other and potentially stopping their call flow.
Can this be achieved? and if not via the SIP trunk could there be another way utilizing Queues/Digital Receptionists and forwarding of extensions?
Thanks in advance, Nathan