Forked ext gets unregistered

Discussion in '3CX Phone System - General' started by jim@itstod.se, Jun 11, 2010.

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  1. jim@itstod.se

    jim@itstod.se New Member

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    Hi,

    If we have two snom 320 registered to same extension and one of the phones unregisters, the extension gets status "Unregistered" and no phone is visible under Phones in management console.

    Thanks,
     
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  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Each phone send separate registration information. The contact information is different.

    The phones section is very reliable - this means that it will show all the extensions that are registered for sure.

    Can you make sure that both phones are registered? Can you take a capture of these registrations?

    And why is one of the phones unregistering? Do you know why? Do you unregister it manually? Can you reproduce this?
     
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  3. jim@itstod.se

    jim@itstod.se New Member

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    I unregistered manually, we sometimes have to do this as a kind of "manual hotdesking".
    Tried it once again now and same thing happened.
     
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  4. nb

    nb Support Team
    Staff Member 3CX Support

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    send us captures of this = 3CXPhone System logs.
    Unregister everything.

    Start wireshark
    register phone A -> 200 OK
    register phone B -> 200 OK
    unregister only phone A
    Stop wireshark.
    Send to nb@3cx.com
     
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