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Solved Format of the "From" field in the Call Log

Discussion in '3CX Phone System - General' started by RobC, Mar 22, 2018.

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  1. RobC

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    When an external caller calls the DDI of one of our users, the Call Log shows:

    Date/Time From To Talking
    22/03/2018 16:15:58 :[Callee name] ([Caller number]) Callee name (Callee extension) 00:00:08

    My question is why does the Callee's name appear in the From field and is there any way to suppress this
     
  2. craigreilly

    craigreilly Well-Known Member

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    Depends on your provider. Approved Trunk or Generic?
    You can change the Trunk Parameters -but BEWARE this could screw things up and stop calls altogether.

    Screen Shot 2018-03-22 at 11.13.57 AM.png
     
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  3. RobC

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    The SIP Trunk provider is Comms Supply (now Elite Telecom). Do you know which fields I should select for them?
     
  4. RobC

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    It turns out that what I was seeing in the From field was the name of the Inbound Rule for each DID/DDI (which I had set to being the same as the user's name). Simply removing the names of all the Inbound rules fixed the problem.
     
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