Forvarding if not available

Discussion in '3CX Phone System - General' started by llc2, Sep 22, 2012.

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  1. llc2

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    Hello,
    I need implement the function for play the some of message if user not available or not in office. I am use forwarding rule to digital receptionist, for example 80, that have recorded message.
    But when forwarding incoming call and when the rule is triggered, at first moment i hear the message "Please hold while i transfer your call" and then part of the hold message after play a desired message.
    How directly play a desired messagefor any user?
    Thanks
     
  2. mixig

    mixig Active Member

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    Hi,

    in settings-prompts sets you can copy original prompts sets (orginal prompt set cannot be edit) and in filter you will find that message. just start typing : PLSHOLD , then press browse and chane onhold.wav with empty.wav

    All prompt sets are located within this folder:

    Windows XP / 2003:
    C:\Documents and Settings\All Users\Application Data\3CX\Ivr\Prompts\Sets

    Windows Vista / 2008 / 7 / 2008:
    C:\ProgramData\3CX\Data\Ivr\Prompts\Sets
     
  3. mixig

    mixig Active Member

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    p.s. it will change that prompt globally with the new one (in this case emtpy.wav), so when call will be forward it will be silence (emtpy.wav) and then regular message
     
  4. llc2

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    Thanks for the answer
    I use I will use it.
    You can help me to solve the following a part of the inconvenient moment:
    If I transfer a call to an receptionist, that is a delay of the answer before to answer the recorded message (about 2-3 second).
    How it resolve? What parameter to change to reduce a delay with the answer via receptionist
    Thanks
     
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