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Forward/bounce call to external number

Discussion in '3CX Phone System - General' started by andy_s, Oct 20, 2011.

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  1. andy_s

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    I'm having an issue with bouncing calls to an external mobile number, either as part of a ring group (forward to outside number) or by creating a forwarding rule for a specific extension to forward the call to 'my mobile number' or 'an external number or skype id'.

    I've formatted the number as per the outbound rule created (9 for outside call). Here's a copy of the log. From what I can see there's not much atttempt at an call to the outside world.

    I've tried calling 199 (the extension set to forward the call to the mobile number) both internally and from an external phone on a DDI. Extension 100 (the phone I'm calling from) can make outside calls.

    18:54:19.721 [CM503020]: Normal call termination. Reason: Not available
    18:54:19.721 [CM503016]: Call(3): Attempt to reach <sip:199@192.168.1.250> failed. Reason: Not Registered
    18:54:19.720 [CM503016]: Call(3): Attempt to reach <sip:199@192.168.1.250> failed. Reason: Not Registered
    18:54:19.720 [CM503017]: Call(3): Target is not registered: Ext.IVRForward
    18:54:19.718 [CM503010]: Making route(s) to <sip:199@192.168.1.250>
    18:54:19.718 [MS210000] C:3.1:Offer received. RTP connection: 192.168.1.66:4000(4001)
    18:54:19.716 Remote SDP is set for legC:3.1
    18:54:19.715 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for iPhone 1.0.23] PBX contact: [sip:100@192.168.1.250:5060]
    18:54:19.712 [CM503001]: Call(3): Incoming call from Ext.100 to <sip:199@192.168.1.250>
    18:54:19.705 [CM500002]: Info on incoming INVITE:
    INVITE sip:199@192.168.1.250:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.66:5060;rport=5060;branch=z9hG4bKPj5T6qTeGwQAFuJAQZ0JdmcTf4ida3YOLG
    Max-Forwards: 70
    Contact: "Andy"<sip:100@192.168.1.66:5060>
    To: <sip:199@192.168.1.250>
    From: "Andy"<sip:100@192.168.1.250>;tag=JtnxwHRlSg0bnAKA3b5MKVNY3HB2FVcy
    Call-ID: f2rpyW7TkGrcgB2tS2BvDfNCDcBPyJdz
    CSeq: 12719 INVITE
    Session-Expires: 1800
    Min-SE: 90
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c04b0f14b26:7cf7ec6c2ed8a0ba94211fac5f3da521",uri="sip:199@192.168.1.250:5060",response="f0512b0ccb2099a6739107d56f013bc6",algorithm=MD5
    Supported: replaces, 100rel, timer, norefersub
    User-Agent: 3CXPhone for iPhone 1.0.23
    Content-Length: 0




    Any help greatly appreciated!
     
  2. leejor

    leejor Well-Known Member

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    There are a number of options for forwarding depending on the state of the extension.

    In your case, 3CX does not see the extension 199 as registered.

    Did you specify how to handle calls, to that extension, if it isn't registered?
     
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