Forward Caller ID to Ring Group?

Discussion in '3CX Phone System - General' started by eugeneo, Feb 4, 2009.

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  1. eugeneo

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    Hi, I've been playing around with 3CX seeing if it will do what I need it to do, but I can't figure this out for the life of me. Basically I have 1 SIP Number connected to the PBX and when that number is called it rings The Extension, then 2 other external phones. Now whenever this happens the Caller ID says its the PBX Calling, but is there a way to show the number that's calling the PBX Instead?

    Thanks, Please let me know
     
  2. Henk

    Henk Member

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    Doe the CLID show up on the phone if you receive a call without using the PBX?

    Also have a look in the log file and post the lines out of the activity log that represent the incoming call.

    This might give us some insight into what is happening
     
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  3. alexmallia

    alexmallia New Member
    3CX Support

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    What VOIP provider are you using?

    regards
     
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  4. TSchuelke

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    Did you enable the "Append Group and DID names to Caller ID" option? This caused the same behaviour on our phones probably simply because the string was too long.
     
  5. eugeneo

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    Hi Guess some of you do not understand the question I am asking, so I will attempt to clarify

    Suppose a call is coming though

    Phone -> VOIP PROVIDER -> PBX -> Ring Group (Ring 2 IP phones, and 2 External Phones) -> But when the call comes into one of the external phones the caller id is the one for the PBX.

    My provider is Unlimitel.ca
     
  6. kevin

    kevin Member

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    Hi there

    Please advise model of SIP Phone for each of the 3 phones, identifying which is internal and which is external.

    If models are different it may be phone-related...

    Regards

    Kevin
     
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