Forward to Different External Numbers at Different Times

Discussion in '3CX Phone System - General' started by matt11, Jul 30, 2013.

Thread Status:
Not open for further replies.
  1. matt11

    Joined:
    Jul 30, 2013
    Messages:
    4
    Likes Received:
    0
    One of our clients is manually having to change what a ring group calls before every weekend for those who are on call (they split out the time during the days to different numbers). I can't seem to find a good solution to this. I tried creating an extension that will be sent to after hours and then doing an exception forward, but the exceptions require a certain callerid. Is there a wildcard that would work for any call? Is there a better solution to this?
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,083
    Likes Received:
    61
    I am not sure I understand the scenario as I keep wondering why not simply create a second ring group that comes into play during non-office hours that dials what you need?
     
  3. matt11

    Joined:
    Jul 30, 2013
    Messages:
    4
    Likes Received:
    0
    If different ring groups can be called at different set times on different days, then that would work just as well. I just am unaware as to how I would be able to set that. I know you can set a ring group to ring outside of business hours, which is their current setup. They just need a different cell phone to ring after 5pm weekdays, and then a different one at certain times on the weekend.
     
  4. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,083
    Likes Received:
    61
    I get more of it now.

    you might look at http://www.voiptoys.com as they may have a solution that fits.
     
  5. matt11

    Joined:
    Jul 30, 2013
    Messages:
    4
    Likes Received:
    0
    I was beginning to think there wasn't going to be an easy way to do it. I suppose that company's call router would probably be the best method. They are pretty cost conscious, so I don't know if they would be up to buying it, even if it probably saves them a lot more time than what they are doing now.
     
  6. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,083
    Likes Received:
    61
    Well, the real issue is that they need to be specific in what they want and then it needs to be repeatable. Once the specifics are known, then there may be a way using a combination of both global and extension specific business hours to formulate a solution even if somewhat convoluted. Otherwise VoIPToys looks like the only viable option for a programmable solution.
     
Thread Status:
Not open for further replies.