forward to extension on weekly base

Discussion in '3CX Phone System - General' started by cpc, May 23, 2010.

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  1. cpc

    cpc

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    Hello,

    I want to setup a schedule to have a extension forwarded to an external (mobile)number, outside office hours, but the extension to which it forwards must change automaticly on a weekly base. So that we can create a list for a few months to the person we has the "ouside office emergency duty".

    For now I setup 5 dummy extensions, which are always forwared to the external number, and I change manual every week the forward to "outside office hours" to the dummy extension of the person who is on duty (outside office hours).

    Hope that someone can give me a clue, how to get this working automaticly.

    Thanks,


    Hans Bulkens
    Kerkrade, The Neterlands
     
  2. abc123

    abc123 Active Member

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    I am not sure if this can be done automatically.

    We have a similar requirement and we implemented it an easier way.

    I set up a dummy extension which forwards to a "spare" cell phone - the on call one.

    We then take that cell phone when we are on call. No changes to 3cx and it works every time. It is working so well we are even thinking of upgrading the phone from a basic cell phone to a android based smartphone and using SipAgent on it - as I have a lot of success on my cell phone with that.

    I am not sure how the Dutch phone plans work as I have not been in Europe for over 10 years with a UK cell phone. In the USA we can bundle our minutes and share them. An extra "line" on our plan is $10 per month and we had the cell phone for our guys to make calls when they were on call as it charged to the company, so was no extra cost for us. Maybe a "pooled" cell phone will be worth it for you?
     
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  3. cpc

    cpc

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    Thanks for your answer. I understand what you mean, but when someone forgets the "dummy extension - mobile phone" when he leaves the office, it is not working.
    Maybe there is another solution to get in done, I keep searching.
     
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