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Forward to External Number fail

Discussion in '3CX Phone System - General' started by IDI_Ben, Oct 8, 2009.

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  1. IDI_Ben

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    Hello, I am having the following errors:

    System: SPA-3102 gateway from PSTN line to hard phones. I have successfully setup the phone extension to receive calls and call out. I recently set up an Automated Attendant and this seemed to work quite well. I then decided to have the phone's extension forward all calls to my cell phone number. I entered the External Number as my 10 digit phone number first. When calling in to the Receptionist and trying to call this extension I am told that the phone is busy. I decided I would add a '0' in front of the 10 digit number because I have my outbound call rule setup to call out on number strings with a 0 in the front. This gave a different result of simply "call failed, no answer". I then tried to call the extension from another hard phone and was successful

    What am I doing wrong?
     
  2. leejor

    leejor Well-Known Member

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    If you are only using the 3102 as your ONE phone line, then you can't receive an outside call and forward it to an (other) outside line at the same time, can you? You need a second 3102 and phone line or set up a second line with a VoIP provider.
     
  3. IDI_Ben

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    WOW! Please forgive my neglegence on such an obvious issue. Thanks for making me think straight.
     
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