Forward to external number

Discussion in '3CX Phone System - General' started by arkitekt, Sep 30, 2009.

Thread Status:
Not open for further replies.
  1. arkitekt

    Joined:
    Jul 6, 2009
    Messages:
    14
    Likes Received:
    0
    I've been wondering if there's a way to include an external number in a ring group so that calls to a particular group can also ring an external cell phone number.

    Could anyone point me in the right direction or suggest an alternative solution?

    Thanks

    Nathan
     
  2. KerryG

    KerryG Active Member

    Joined:
    Jun 19, 2009
    Messages:
    960
    Likes Received:
    0
    Yes, this works quite well in v8. I don't know if it worked in previous version.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. tpinnovations

    tpinnovations Member

    Joined:
    Jul 30, 2009
    Messages:
    296
    Likes Received:
    0
    There is an additional setting that must be enabled to allow it to work. Check the admin console.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,455
    Likes Received:
    92
    You can add an Unregistered extension to the Ring Group that has a Forwarding rule: Forward all > All Times > All Calls > External Number:XXXXXXXX
    Then go to Settings > General Settings > Global Options > Allow Call to be forwarded in ring groups to external numbers: Tick it.

    Done.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.