Forward to initial target mailbox

Discussion in 'Ideas' started by datamerge, Jan 5, 2016.

  1. datamerge

    datamerge New Member

    Nov 19, 2014
    Likes Received:
    A user may forward their extension to a group. DID incoming call is bounced to the group, but not answered. I would like a target on no answer (in group settings) to go to initial target mailbox.

    Another scenario. A company has several answering entities. They set up several extensions all configured to immediately forward to the main incoming call group each with its own inbound route. The phones/software show group/route name on phones and software. If not answered, overflow to original extension mailbox, so each entity can have its own greeting and mailbox.