Forward to mobile phone's

Discussion in '3CX Phone System - General' started by Stef - Venema Advies, Nov 13, 2012.

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  1. Stef - Venema Advies

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    Hello,

    We want to config a automated forward to mobile phone's.
    Now we have the follow configuration.

    The call is coming in the call queue.
    The call queue transfer the call to all phone's on the desk.
    After 20 seconds its going to a ring group Mobile phone's.
    Then the mobile phone's are ringing.
    And it works perfect.

    Now the customer wants the following.

    On Monday till Friday the wont want the call after 12:00AM till 7:30AM
    And on Saterday and Sunday the don't want a call at all.

    How can i configure this properly without changing the call queue and the ring group?
    Is this possible or do i have to change the complete configuration?

    With kind regards,

    Stef Hoogervorst
    Venema Advies BV
    http://www.venema-advies.nl
     
  2. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

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    Hi Stef
    I would need a better understanding of what you need to achieve - But - I believe that what you are wanting to do, can be done using a 'phantom extension'. At present, you are restricted to the call being diverted depending on the business hours / out of hours global settings for the 3CX. If you create a 'phantom extension' i.e. an extension that is configured but doesn't have a phone registered to it - and then set that extension to have it's own custom business hours table - you can then create a bit more flexibility in how you divert the calls in and out of [3CX configured] business hours.
    In other words, instead of diverting after 20 seconds to your 'mobiles group' - divert to the phantom extension and have that drive the call to the mobiles group (or not). A logical extension of this, is that you can have two phantom extensions, and used the global business hours to drive diverted calls to one or the other - giving a bit more routing plan flexibility. The key thing here is to play with the extension's own business hours settings - and see if you can achieve what you need to do ...
    [Note - if you set up phantom extensions ... set them 'PBX delivers audio'.]
    best regards ...
     
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  3. Stef - Venema Advies

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    We have a good solution.
    In the VOIP Providers we can configure office hours.
    Outside of office hours end the call.

    We didn't had to change a lot.
    Only the office hours on the numbers in the VOIP Providers.

    Thanks for the reply
     
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