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Forward "* to operator" to an extension or phone

Discussion in '3CX Phone System - General' started by MFreid, Nov 24, 2014.

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  1. MFreid

    Oct 27, 2014
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    Hey guys.

    Currently in our system, if someone gets the default voicemail message it says "leave a VM or press star to go to operator."
    We do not have an operator or receptionist for the purpose of taking and forwarding calls. As such, when hitting *, the same message just repeats.

    We would like it so that if someone hits star (*) that it instead forwards to a virtual extension/queue.
    OR worst case scenario, how do we change the default voicemail greeting?

    Thank you

    Mark Freid | Leapset IT
  2. craigreilly

    craigreilly Well-Known Member

    Feb 1, 2012
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    You could setup a dummy operator extension and forward all calls to wherever.

    then change settings-> general -> operator to this new extension.

    Settings-> system prompts is the prompt file - but I am not sure the default vm greeting is in there.
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  3. ian.watts

    ian.watts Active Member

    Apr 8, 2011
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    On almost all new configs, I create the Operator extension when creating the PBX through the initial wizard.. then tell it to be the operator extension accordingly.

    Craig is correct, from there you can direct/route the calls as you see fit using a rule there. I typically route them to an IVR if it makes sense to do so.. but have also routed them to a "General Voicemail" extension instead.

    I also tend to use that same Operator to direct most traffic.. but do find that the "star" option may be a special case instead of the general one.. and thus should be treated/routed differently than most incoming calls..
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