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- Oct 22, 2010
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I need to forward calls to an outside number if they are unanswered within say 10 seconds. This is because at times there is no-one in the office so calls are forwarded to a receptionist elsewhere.
We are just using 2 BT phone lines connected to the network via 2 SPA-3102 (gateways?). No VoIP providers are used.
I have a ring group with all 4 users within it. Within the ring group I tried setting 'Forward to Outside Number' to 901582438597, the 9 being what we dial for an outside line. Also I set the Ring Time to 10 seconds. This did not work.
I tried looking for a solution and saw that Settings, General, Global Options tab, 'Allow forwarding to external numbers in Ring Groups and Queues on/off' was not ticked. Therefore I ticked it. The result was as follows according to a person in the office
I notice that the 'Allow forwarding to external numbers...' option has a tooltip saying "...requires that the gateway must be able to and configured to accept a call ONLY when the callee has answered the call".
Does anyone know how to get this to work?
I would be very grateful for any help.
Thanks
We are just using 2 BT phone lines connected to the network via 2 SPA-3102 (gateways?). No VoIP providers are used.
I have a ring group with all 4 users within it. Within the ring group I tried setting 'Forward to Outside Number' to 901582438597, the 9 being what we dial for an outside line. Also I set the Ring Time to 10 seconds. This did not work.
I tried looking for a solution and saw that Settings, General, Global Options tab, 'Allow forwarding to external numbers in Ring Groups and Queues on/off' was not ticked. Therefore I ticked it. The result was as follows according to a person in the office
"We have limited success.
I’ve just called the office again and after 3 rings it transferred to the answering service but the line was very quiet so I couldn’t hear her or her me!
I said I’d try again but when I re-dialled it said the office line was engaged even though no-one here was on the line and it’s still not letting me ring the office number saying it’s still engaged!"
I notice that the 'Allow forwarding to external numbers...' option has a tooltip saying "...requires that the gateway must be able to and configured to accept a call ONLY when the callee has answered the call".
Does anyone know how to get this to work?
I would be very grateful for any help.
Thanks