Forward to ring group but continue ringing?

Discussion in '3CX Phone System - General' started by yyosifov, Nov 9, 2009.

Thread Status:
Not open for further replies.
  1. yyosifov

    Joined:
    Nov 9, 2009
    Messages:
    1
    Likes Received:
    0
    Hi everyone,

    We've been using 3CX Phone System v6 for over a year now and we're really pleased with it. But recently we migrated to version 8 and there is a problem we cannot solve.
    I'll keep it simple: let's say we have 3 extensions - 10, 11 and 12. They all are in ring group 21. What we want is when ext 10 ring for 10 sec. the call to be forwarded to ring group 21, so that all three extensions 10, 11 and 12 to ring. This was easy with 3CX PS v6 - you just forward to ring roup. However, in v8, when we do it, ext 10 rings, then it forwards the call to ext 11 and 12, but it stops ringing itself. I tried all kinds of configurations including Call Queues, but nothing seems to work. Could somebody give me a tip :)

    P.S. I forgot to mention that we use Linksys SPA921 and Grandstream GXP2000 IP phones.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,570
    Likes Received:
    247
    I almost sound like 3Cx is now smart enough to recognize that since the first extension didn't answer there is probably no point in continue to ring it. Have you tried putting the first ext in a ring group on it's own AND in the second ring group with the others, then have the first ring group forward to the second?
     
Thread Status:
Not open for further replies.