Hi, First post! Not too sure how I would search for this one so I'll try and explain my two points as clearly as possible. We used to have an Avaya IP Office 500 system, and there are two features that myself and other users have noticed 3CX doesn't appear to do or I can't find the option to do this. The phones we are using with 3CX are Yealink T42S on the whole with the exception of some Yealink conference phones and dect phones. Forwarded Calls When a call is forwarded from another extension previously the phone would display who forwarded the call as well as the number of the person who placed the call originally. Is there a way this can be achieved in 3CX? Forwarded calls if not answered do not bounce back to the originators voicemail but go to the forwarded extension's voicemail instead. Can this be changed so that if a call is not answered it goes back to its original destination's mailbox? We have two users who forward their phones to each other if not answered, in reference to number 2 by doing this their calls bounce back and forward and not to their voicemail if one doesn't answer the other's phone. Picked Up Calls When another user picks up another call in the group, the person dialling has no clue as to who actually picked up their phone. It still displays the person who they called, and in my case the other day I carried on chatting with the person like I was talking to the person I wanted. Can the display be updated to say who has picked up the call?