Forwarded calls busy announcement

Discussion in '3CX Phone System - General' started by joelwkr, Jan 31, 2018.

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  1. joelwkr

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    Hi,

    We have following problem in our company:

    A is forwarding calls to B.
    B has the option "If I am busy or my phone is unregistered, forward calls to: End call" enabled.
    If someone calls B and B is busy, they get the busy announcement. But if someone calls A and the call will be forwarded to B and B is busy, B receives the call on line 2.

    Is there any possibility that the forwarded call gets also the busy announcement and it won't ring on line 2?

    Thank you
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @joelwkr

    Make sure that there is no mix up with the rules for internal and external calls.
    Can you post a screen shot of the forwarding rules of B?
     
  3. joelwkr

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    Thanks @mariosM_3CX

    Here are the screen shots of the forwarding rules of B.

    Rules2.PNG

    Rules1.PNG
     
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