Hi, On my system I have 3 queues, if a call goes to one queue and doesn't get answered within the timeout it overflows to another queue. This counts as an abandoned call in the stats, which I really don't want. I need to be able to accurately report on the number of calls that actually go unanswered by anyone, by which I mean the caller terminates the call before it is answered. Having it set this way to count a call forwarding to another queue as abandoned seems totally bizarre to me, as it just maskes the data meaningless. How would be best to avoid this issue, or report in a different way to get meaningful data?