Hi, We are a new 3CX customer; the system has been running for about 2 months now. I'm sure the problem we're having is an obvious one but I've not been able to find a resolution so far. The problem is related to calls that are forwarded to internal extensions by our receptionist. We have a forwarding rule set on every extension that forwards the call to voicemail if unanswered after 15 seconds. This works for any direct call to the extension (internal or external), however, calls forwarded internally by our reception desk will ring perpetually and never go to voicemail. We have a another issue which I think might be related:- one of our departments has two handsets configured against the same extension number. Any direct calls to that extension will ring both handsets (which is what we want), however, any calls forwarded by reception will ring only one phone. Where in 3CX do I go, to configure the call handling behavior for forwarded calls to be the same as for direct calls? Thanks, Keith.