Hi, As part of a support desk, our current PBX (asterisk) will receive the call, ask the user to input and then validate a pin and then assuming that customer has extended support, it will attempt to call the duty engineer (On that users mobile number), call that same duty engineer again, followed by calling a duty manager (again, on a mobile number), followed finally by being redirected to voicemail. I know I can implement the pin part through CFD, however I'm not entirely sure about how to achieve the "hunt" as described above. Any suggestions? Further to this, our current system relies on the recipient pressing one to accept the call, otherwise it assumes the call has not been answered. The reason for this is so that the caller is not redirected to the mobile phone voicemail of the duty engineer. Is there any kind of facility for transferring calls in this way? Thanks.