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forwarding rule for unregistered phone didn't work

Discussion in '3CX Phone System - General' started by vsefcik, Jun 22, 2010.

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  1. vsefcik

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    I just started testing version 9, beta 2, and found what appears to be a minor problem with the Call Forwarding rules. I'm using a combination of Aastra 6730i and 9143i phones. I updated the mac.cfg file for one Aastra to add 3CX extension 7072 (I'm using 4-digit extensions) and restarted the Aastra phone. The phone downloaded its mac.cfg file and sent a Register to 3CX, but I had forgotten to add extension 7072 to 3CX using the management console, so the Register was rejected (as it should have been). So, I built extension 7072 in 3CX and saw under Extension Status that 7072 was Unregistered (because the phone tried to Register after the restart and before the extension was in 3CX0. I placed a call to 7072 from another phone with extension 7070. Even though extension 7072 had a Forwarding Rule set so that if the phone is busy or unregistered, send it to voice mail, the call from 7070 to 7072 connected and didn't go to voice mail. I then restarted the phone with 7072 and it did register in 3CX.

    Not a big deal, just something that I wanted to point out.

    Here's a clip of the server log that shows 7072 failed to register, but still answered a call:

    13:48:04.235 [CM503008]: Call(7): Call is terminated
    13:47:57.486 [CM503007]: Call(7): Device joined: sip:7072@169.231.192.132:5060;transport=udp
    13:47:57.486 [CM503007]: Call(7): Device joined: sip:7070@169.231.192.127:5060;transport=udp
    13:47:52.189 Currently active calls - 1: [7]
    13:47:47.346 [CM505001]: Ext.7072: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Aastra 9143i/2.5.2.1010] PBX contact: [sip:7072@169.231.192.11:5060]
    13:47:47.346 [CM503002]: Call(7): Alerting sip:7072@169.231.192.132:5060;transport=udp
    13:47:47.158 [CM503025]: Call(7): Calling Ext:Ext.7072@[Dev:sip:7072@169.231.192.132:5060;transport=udp]
    13:47:47.127 [CM503004]: Call(7): Route 1: Ext:Ext.7072@[Dev:sip:7072@169.231.192.132:5060;transport=udp]
    13:47:47.112 [CM503010]: Making route(s) to "7072"<sip:7072@169.231.192.11:5060>
    13:47:47.112 [CM505001]: Ext.7070: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Aastra 6730i/2.5.3.2002] PBX contact: [sip:7070@169.231.192.11:5060]
    13:47:47.096 [CM503001]: Call(7): Incoming call from Ext.7070 to "7072"<sip:7072@169.231.192.11:5060>
    13:46:11.179 [CM102001]: Authentication failed for SipReq: SUBSCRIBE 7072@169.231.192.11:5060 tid=b3cc3b3128e43236c.19c8e1ad1f63ffa3c cseq=SUBSCRIBE contact=7072@169.231.192.132:5060 / 7010 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    13:46:11.179 [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE 7072@169.231.192.11:5060 tid=b3cc3b3128e43236c.19c8e1ad1f63ffa3c cseq=SUBSCRIBE contact=7072@169.231.192.132:5060 / 7010 from(wire)
    13:46:11.023 [CM302001]: Authorization system can not identify source of: SipReq: SUBSCRIBE 7072@169.231.192.11:5060 tid=961e6b1e92820fd0f.08824b07fe3f01ce7 cseq=SUBSCRIBE contact=7072@169.231.192.132:5060 / 7009 from(wire)
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Check authentication settings

    this I noticed

    Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    13:46:11.179 [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE
     
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