Forwarding Rules - destination selection upon not registered

Discussion in 'Ideas' started by solutionsit, Jun 15, 2016.

  1. solutionsit

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    It would be nice if we could have a separate destination if the phone unregistered. So if a vpn goes down the phone are routed to another receptionist.
     
  2. 12494

    12494 Member

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    Have you seen this?

    Phone is Busy/If my phone is busy or unregistered, then:

    Allen
     
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  3. accentlogic

    accentlogic New Member

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    The forwarding options for Busy and Unregistered should be separated.

    For example, If a user is Busy then they might want the call to hit Voicemail. But, if the internet is down and the phone is Unregistered the call should route to their Mobile.

    In premise based installs this is rarely an issue. But, with Hosted or Cloud based installs this is significant. We really need to see this added.

    Tim Schulte
    AccentLogic
    3CX Silver Partner