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- Nov 8, 2017
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Hi,
I've tried both the Freshdesk and Zendesk server side integrations without success. Saving the credentials in the 3CX dashboard does not give an error but when I make an inbound call with a phone number that's associated with a contact in the CRM, I see the default popup (see below) and nothing related to the CRM, no new contact is created, etc. I also don't see anything suspicious in the server logs.
Configuration
3CX running on AWS as per this installation guide with Automatic updates on (so I'm sure I have the latest version as I installed the environment just yesterday).
Any idea what's happen and/or tips on how to troubleshoot the issue?
I've tried both the Freshdesk and Zendesk server side integrations without success. Saving the credentials in the 3CX dashboard does not give an error but when I make an inbound call with a phone number that's associated with a contact in the CRM, I see the default popup (see below) and nothing related to the CRM, no new contact is created, etc. I also don't see anything suspicious in the server logs.
Configuration
3CX running on AWS as per this installation guide with Automatic updates on (so I'm sure I have the latest version as I installed the environment just yesterday).
Any idea what's happen and/or tips on how to troubleshoot the issue?
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