Solved FTP Backup Failing

Discussion in '3CX Phone System - General' started by Tim H, Aug 17, 2017.

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  1. Tim H

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    Running 15.5 on Debian Linux.

    Trying to setup an automatic back to an FTP site.

    FTP is setup and tested. When I am logged into the portal the backup works fine when I manually trigger it. I set the schedule and look for the successful notification. However, it fails nightly with this error...

    ******************************************************************************************************************************
    3CX Phone System tried to backup but failed due to the following reason(s):
    System.Net.FtpClient.FtpCommandException: /3CXScheduledBackup.zip.tmp: Permission denied.
    at System.Net.FtpClient.FtpClient.Rename(String path, String dest)
    at _3cxBackupRestoreImpl.Filesystem.FTP.FtpFilesystem.Move(String filename1, String filename2)
    at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)
    ******************************************************************************************************************************

    I am assuming it is a permissions issue but have no idea how to fix.

    Any help is appreciated.
     
  2. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Hello Tim H,

    This specific error message is highly possible to be on server site. Most of the time this message appears when there is a problem with the ftp server configuration or ftp user's rights configuration. The name of the scheduled backup file is always the same,so if you already have a backup file inside your server and as a user you don't have permission to overwrite then the server gives you a permission denied error. A good start would be to check of what permission rights do you have over the server.
     
  3. Tim H

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    I had set the FTP account permissions to include everything except full. Added full and it worked.
     
  4. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Hello Tim H,

    Thank you for coming back, supplying with or confirming given solutions helps the 3CX community.
     
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