imabev
Customer
- Joined
- Aug 17, 2012
- Messages
- 63
- Reaction score
- 0
We have been experiencing a problem with saved voice mails. The sound gets saved out of order with gaps where the out of order sound should have been. I have uploaded a clip of an example to clyp.it https://clyp.it/ndk2xlzs (it's safe!).
You can hear in the recording that where the gap is actually gets moved up in the clip. Assume points in the vm are numbered 1-5. On playback you hear you first 5 seconds almost on top of each other (then a gap where the second half of the 5 seconds was supposed to be) then resumes normal playback.
It has not been reproducible as of yet. My best estimation is that it happens about 15% of the time.
Here's my thoughts - don't let this get you off the track because it's just observations at this point. I don't think it's a qos or network congestion issue. I have never heard this or received reports from a live phone call. This particular email was recorded in the evening where there is virtually no traffic. When these gaps happen (from the 10's of vms I have heard) it appears that the gap occurs in the beginning of the vm.
Has anyone heard this before? The 3cx server is running on hyper-v server 2012R2 with 4 virtual processors and 8GB of RAM.
You can hear in the recording that where the gap is actually gets moved up in the clip. Assume points in the vm are numbered 1-5. On playback you hear you first 5 seconds almost on top of each other (then a gap where the second half of the 5 seconds was supposed to be) then resumes normal playback.
It has not been reproducible as of yet. My best estimation is that it happens about 15% of the time.
Here's my thoughts - don't let this get you off the track because it's just observations at this point. I don't think it's a qos or network congestion issue. I have never heard this or received reports from a live phone call. This particular email was recorded in the evening where there is virtually no traffic. When these gaps happen (from the 10's of vms I have heard) it appears that the gap occurs in the beginning of the vm.
Has anyone heard this before? The 3cx server is running on hyper-v server 2012R2 with 4 virtual processors and 8GB of RAM.