Hi, Looking at installing 3CX server as an alternative to our existing Avaya phone system. Ive tried the demo version (2 calls) and have got most items working with softphones. All seems great so far, but all out staff are asking me questions about this and I haven't an answer for the most popular question. Now I know I could go out and buy a whole load of VOIP phones (Grandstream look to be value for money), set everything up and find if it does what they want, but I think I'd be fired if the answer was no. So..... They would like to be able to see on screen the called ID (or preferably caller name if known) for all incoming calls. Not only that, but would like to be able to answer an incoming call of their choice rather than just the next in line. They'd also like to be able to drag and drop calls from the incoming list to either a. their extension, b. voicemail, c. nowhere (hang up). Is this feasable? Carlos.