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Solved General Mailbox, no extension?

Discussion in '3CX Phone System - General' started by Roy Pitchford, Jul 18, 2017.

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  1. Roy Pitchford

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    I have incoming calls on a particular line ringing a number of phones in a group.
    If the call is not answered, would like the call to go to a general mailbox, not one of the ringing extensions.
    I don't see a way to create a mailbox without adding an extension.
    If I add an extension, it seems it must register to some device or it won't do anything.
    Notification is not a problem as I would just email/delete them.
    Does anyone know a way to do this without having a number of devices sitting around just keeping an extension registered?

    Thanks, Roy
     
  2. David Blount

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    I create "virtual" extensions all the time. Create one and just don't assign a device to it. You can then have the voicemails sent to which ever email you have on file for the extension. I tend to setup a distribution list email for the contact so a couple of people receive the emails in case some one is out.
     
  3. Roy Pitchford

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    OK, I think I have solved this. I had been forwarding to the extension rather than directly to the mailbox number.

    Case closed... :)
     
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