Geographical forwarding rules

Discussion in '3CX Phone System - General' started by DesCheah, Jan 15, 2015.

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  1. DesCheah

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    Hi there,

    I would like to know whether 3CX could support forwarding rules based on geographical area. For example, caller from north region of the country will forward to mobile number A and South region caller will be forwarded to mobile B. It would be awesome if 3CX has this functionality.
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,

    One can achieve this with 2 ways :
    - Redirect callers at Inbound rule level with type Caller Id number/mask, then input the area code matching this region for example 04*, then define a route for these callers. Repeat operation for others areas/routes. (this inbound rule type is available in Pro edition only).
    - Redirect callers at extensions level with Forwarding Rules / Exceptions / Add Rule with caller id masks as above and define route.
     
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  3. tsukraw

    tsukraw New Member

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    You might want to consider looking at the voip toys addong "Call Router" and user there route by area code.
    http://voiptoys.com/3cx-call-router-by-voiptoys

    Route By Area Code: This solution extracts the Area Code from the inbound Caller ID number, looks up the area code in a database, obtains the corresponding extension and routes the call to this extension.
     
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