Get active extension in Queue and forward call

Discussion in 'Call Flow Designer' started by Mekaeil Andisheh, Apr 15, 2018.

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  1. Mekaeil Andisheh

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    Hi

    I receive the amount of extension of the call center using the web service.
    And I want to check if the extension is unavailable to transfer the contact to another extension.

    I need to first (1) get the active extensions in the queue, and then be (3) forward to another available Extension, (2) after a few seconds the extension is not responding.

    Your help is much appreciate.
    thanks
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    In order to get the available extensions from a queue, please check this:
    https://www.3cx.com/docs/manual/cfd-components/#h.gtgbh6hbtn09

    Not sure where you're transfering the call after that, the queue or the extension... in any case, if the call is not being connected, you need to check the 3CX logs. The QueueManager log has information about the CFD app execution. And check the 3CX Activity Logs from the dashboard to see the server activity.

    Kind regards .
     
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