Getting Push to work

Discussion in '3CX Phone System - General' started by fred.flint, Oct 19, 2014.

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  1. fred.flint

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    Followed the admin manual but it is a little out of date as google has changed. All setup and have key etc but push not happening for android or iphone.

    Project Number (GCM Sender ID) field is not a number from google either, in my case google provided "watchful-net-737" which I have used. Is this going to cause an issue ?
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    I have manually added an iphone and android device as they 'appeared' in the phones tab, I guess they were auto detected ?

    Lastly, I couldn't see in the admin manual what number format to use for the 'mobile number' in the extension setup so used the standard country code, is this correct ?

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    So the above is problem 1, push not working for apple or android.

    Problem 2, android or apple phones wont connect when using cell data instead of lan wifi. I have opened and forwarded the ports stated in this doc http://www.3cx.com/blog/docs/ports-used/ and the firewall checker is all green.
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    Checking a handset and it does have the correct public IP for external PBX and STUN server.

    Any help appreciated, I want to work out all the gremlins before moving to a production environment as we have a _LOT_ of mobiles and I don't want to be playing around with each one manually like I'm having to do now.

    thanks
     
  2. lneblett

    lneblett Well-Known Member

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    Consider that if the firewall is behaving properly, then it could be that the cell phone provider is blocking the device. Assuming that you may also be using a SIP Trunk provider for your land-lines, if these are working properly then this should be a confirmation of a successful set-up. Have you tried using the embedded tunnel on an Android phone? I do not use iPhone, so am uncertain if the same exists for that platform.
     
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