Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Ghost Connected Extension Status

Discussion in '3CX Phone System - General' started by brianoakes, Jun 17, 2014.

Thread Status:
Not open for further replies.
  1. brianoakes

    May 12, 2012
    Likes Received:

    Recently we noticed the following behavior. In the Extension Status window, we will see a users extension in the following state:

    Connected ... OUT ... *1

    So a user will have a ghosted connection and the Destination is always *1. When someone tried to dial them, the PBX considered the phone "busy" so it sends to their voicemail. If we Disconnect this call from the Extension Status window, then they can receive new call.

    My guess is these users picked up a parked call?

    No changes change been made, except for a backup and reinstall/restore of 3cx on new hardware. All the extension have been provisioned and rebooted as well.

    3cx v11 sp4 all Polycom 550.

Thread Status:
Not open for further replies.