Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Gigaset C610A-IP caller ID issue

Discussion in '3CX Phone System - General' started by leejor, Oct 21, 2013.

Thread Status:
Not open for further replies.
  1. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,113
    Likes Received:
    329
    I've recently installed a couple of the Gigaset base stations (C610A-IP) http://www.gigaset.com/en_HQ/shop/gigaset-c610a-ip.html along with a few, assorted, handsets. All has gone well with one exception. The caller name display has only the first eight characters showing. This happens on all handsets (both base units). All IP is though 3CX (Ver 11) as extensions, and I have not connected nor tested the analogue line. Base units have the latest firmware.

    Has anyone else had experience with these sets connected to 3CX?

    Given that every other SIP device I've ever connected to 3CX, has worked correctly, I can only assume that the Gigaset is not interpreting the Invite as intended.
     
Thread Status:
Not open for further replies.