Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Global schedule

Discussion in '3CX Phone System - General' started by neville, Aug 31, 2016.

Thread Status:
Not open for further replies.
  1. neville

    neville New Member

    Joined:
    Apr 23, 2012
    Messages:
    226
    Likes Received:
    41
    My global scheduling is not working. Statuses are always available unless changed manually.
    Under settings/Office hours I have the work day set to 08:00-17:00.
    Under the extension/forwarding rules, I have the extension set to available during office hours, configure to use global office hours.

    Am I missing something?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,341
    Likes Received:
    535
    Hello there,

    Please note that this is something we are aware of and it's already fixed for the next service pack. For now please open a ticket with our technical support and we will provide you with the fix.
     
  3. neville

    neville New Member

    Joined:
    Apr 23, 2012
    Messages:
    226
    Likes Received:
    41
    Thank you. They corrected the issue.
     
  4. gehri

    Joined:
    Jan 28, 2015
    Messages:
    12
    Likes Received:
    1
    Me too i have the same issue.
    @YiannisH_3CX: how do i open a ticket? I'm an end customer and not a reseller. I have no reseller right now.
    So how can i get the fix?
    Thank you.
     
  5. gehri

    Joined:
    Jan 28, 2015
    Messages:
    12
    Likes Received:
    1
    Nobody answers?
    I need that fix too, please help us!
     
  6. Yellowfiberjeff

    Joined:
    Sep 21, 2016
    Messages:
    1
    Likes Received:
    0
    I really need this fix ASAP as well. None of my extensions are changing status or logging into queues automatically according to schedules.

    Thanks,
    Jeff
     
  7. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,341
    Likes Received:
    535
    Hello there,

    to provide you with the fix for this issue we need you to open a ticket. If you can't have your re-seller open a ticket for you.
    To those of you that can't open a ticket the fix is coming in service pack 2.
     
Thread Status:
Not open for further replies.