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Google Cloud Instance Terminated

Discussion in '3CX Phone System - General' started by contoured, Mar 5, 2018.

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  1. contoured

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    Hello - I have an instance of 15.5 running in Google Cloud (instance was generated by 3cx) that just terminated and immediately restarted itself. Has anyone experienced anything similar?

    I checked the 3cx event logs and there's nothing there up until the point where services started coming back online after the crash. I've also checked the Google Cloud instance and what is there is pretty vague. Under the "Operations" tab I can see the instance was terminated and the following information is listed, but that's about all of the insight I have at the moment. Does anyone that uses Google cloud have any suggestions on where else I could look for the issue?

    Operation type
    compute.instances.hostError
    Target type
    Instances
    Target
    .............
    Target ID
    ..............
    Progress
    100%
    Status message
    Instance terminated by Compute Engine.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @contoured

    This looks like a Google cloud issue than a 3CX issue. A quick google search with this error has revealed others having this issue with different hosted applications.
     
  3. tss956

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    What are the specs of the Google Cloud instance you have it running on? I had my instance terminated for insufficient RAM and moved to the next highest tier of computing and memory. I had to dive pretty deep into the logs to find the error.
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    the specs will not cause a reboot, you can see in the operations logs in GCP what triggered the reboot or more information when you see the log output from serial. what do you find there?
     
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